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We ship Te Rā Kids Sunglasses from Auckland, not from "our warehouse in China", so we never get complaints about shipping delays and the quality of our kids' sunglasses. You can rest assured that you will get your parcel before your child's Birthday or Christmas. We use Courier Post and you will get a tracking number to check every step of the delivery.
When we process your order, we check every single product before we send it to you. We do it because we want to make sure that it's perfect. When you order Te Rā Kids sunglasses, you will never receive an unbranded, low-quality or damaged product "directly from our overseas manufacturer". You will be happy with the quality of our children sunglasses and service.
We reply to your emails in a few hours, and we are flexible with exchange and returns. We are always here to answer your questions and give advice.
We only use a courier bag - either compostable or recyclable. We never use multiple plastic bags, packing paper or tape.
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As parents, we want to make sure that our children are safe at all times. The strong and active sun can damage kids' eyes, so it's important to introduce sunglasses from an early age to protect their eyes. Bonus? Your kiddo will look cute and stylish too!
